Shipping, Returns & Backorders

Proof of Age Required

To ensure that the person ordering online is, in fact, 19 years old, we now use Canada Post’s Proof of Age (19+) signature and identity service on every parcel. 

This identity service is required and is an additional $2 charge.

A signature of the person named on the shipping address will be obtained by Canada Post upon delivery of all shipments.  If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show your Proof of Age to sign for and receive the package.

ANY AND ALL fees and purchase costs associated with packages that are Returned to Sender because Proof of Age was not produced, will NOT receive a refund.

Again, if you are underage (less than 19), DO NOT PLACE AN ORDER  on vapevine.ca, as you will LOSE your complete payment and NOT receive a refund.

How Much Does Shipping Cost?

For orders of $149 or greater (before tax), Expedited Shipping is FREE!

For all other orders, shipping starts a Flat Rate of just $9.99 depending on your location and proximity to Windsor, Ontario, Canada! (+ $2 *Proof of Age* service)

Parcels are shipped by Canada Post from southern Ontario by Expedited Parcel, Regular Parcel, or Lettermail, and are typically received within 2 to 8 business days (when items are in stock) depending on your location.  Most shipped items come with a tracking number that will be emailed to you once the courier has scanned your parcel.  Very small packaged items with a thickness of less that 20mm will be sent by Lettermail and will therefore not include tracking information.

Canada Post

How long does it take to process my order?

All orders require a minimum of 1-2 business days of processing time prior to shipping.  Processing your order involves 3 steps:

  1. Payment Verification.  Waiting for your payment to fully clear can sometimes take up to 24 hours.
  2. Pulling your items from the warehouse.
  3. Packing your items.

This entire process will often take 1 to 2 business days, and possibly longer if there are extenuating circumstances.

  • VapeVine.ca does not process orders during the weekend.
  • No deliveries will be made on weekends or holidays (Canadian or US).

So, for example, if you ordered on a Friday, the next official business day is Monday, so your order will still appear to be in “processing” mode over the weekend until is it scanned and ready for shipment on Tuesday.

Please note that order processing times can also be affected by other factors outside of our control, including supply chain delays.

When will I get my tracking email?

After the 3 “processing” steps have been completed (1 to 2 business days), we scan your package for shipment, the final step.  Upon Canada Post taking possession of your package, you will usually receive your tracking and/or shipping confirmation email within 6 hours.

If an item is not in current stock but has been mistakenly reported as such, VapeVine.ca will inform you by email with an updated, expected shipping time-frame and may provide you with an optional replacement product of equal value if the previously ordered item is not scheduled to return to inventory within a reasonable period of time due to a recall or sudden discontinuation.

Backorders

Due to the popularity of certain products (especially newer releases), it is impossible to maintain a surplus of inventory that can always sufficiently meet an overwhelming demand.  In cases such as these, products may be listed as being on backorder.  If an item is listed as such, we will still accept your orders and place them in a queue for fulfillment.  We will not always be able to give you a precise time-frame as to when the product will be restocked, however, if we have been provided an accurate time-frame from our manufactures or suppliers, we will inform you of the expected restocking schedule.  Some items may take only 2 days while others may take up to 4 weeks or more.  As vendors, the time-frame is out of our control as we are often at the mercy of our manufacturers.  Back-ordered products that have been purchased by customers will not be refunded because of time-lag issues.  Refunds will only be considered if a pre-purchased back-ordered product has officially been declared discontinued by our manufacturers or suppliers and is therefore no longer available.

What is Your Return Policy?

Returns are accepted on products that are verified as Dead on Arrival (DOA) only.  That means the products received were not functioning brand new out of the box.  e.g., Battery won’t power up.

For any DOA claims, you must contact us at immediately at [email protected] and no later than 48 hours after receiving your item. Defective hardware must be shipped back to us at your expense. We will test the defective part and if confirmed defective, we will ship the replacement part with your next order and refund the shipping cost (an amount equal to our standard shipping cost to your location).

We highly advise you to check and verify the contents and condition of the items ordered once they arrive at your location.

Due to our supplier agreement, we cannot accept returns on the following products simply due to the sensitive and volatile nature of their performance:  tanks, clearomizers, coils, atomizers, juices or any products not performing due to leaking, taste or incompatibility issues.  Please conduct due diligence research regarding compatibility before placing an orderThe majority of problems are usually the result of user error.  Please read the manuals that come with your products.  The are no refunds, exchanges, or warranties on any of our hardware beyond “dead on arrival”.

We are not responsible for any loss, liability, damage (direct or indirect), personal injury, or expense of any nature that may occur to you or third party recipients due to the use of our items. Furthermore we are not liable for any of the previously mentioned scenarios that may occur due to our omission, delay, accidental, or inaccuracies of information stated on this website. We encourage every customer to research an item before purchasing it.

If you have not yet taken possession of the shipped items and we choose to accept a return of the sealed, unopened package that is still in transit, please take note of the following:

  1. The outer package itself (VapeVine Black Poly) must not be opened nor tampered with and its original seals still intact.
  2. The package must be sent back to us within 48 hours of your delivery, as recorded by Canada Post.
  3. The package must be sent to us by either EXPRESS POST or PRIORITY ONLY, with both tracking numbers and sufficient insurance to cover the full cost of the order.  (TAKE NOTE: The price will often be significantly higher than the $11.99 you paid).
  4. The return shipment tracking number must be emailed to us at [email protected], within 12 hours of the item being accepted at the Post Office or Courier of your choice.
  5. The full cost of the return shipment will be covered by you, and not reimbursed.
  6. After an inspection of the returned package by us, and provided there is no evidence of tampering, we will process your refund within 48 hours of taking back delivery of the items.

If any one of these conditions is not met, we reserve the right to refuse the refund.

If you attempt to return a package not related to a DOA claimadditional shipping and re-stocking fees will apply.

Cancellations

If you attempt to cancel an order before a shipping label has been printed, it will be subject to a minimum 5% credit card transaction fee and a $10 restocking fee.