Returns Policy

Returns are accepted on products that are verified as Dead on Arrival (DOA) only.  That means the products received were not functioning brand new out of the box.  e.g., Battery won’t power up.

For any DOA claims or inaccuracy claims, you must contact us at immediately at orders@vapevine.ca and no later than 48 hours after receiving your item. Defective hardware must be shipped back to us at your expense in its original box and packaging.  We will test the defective part and if confirmed defective, we will ship the replacement part with your next order and refund the shipping cost (an amount equal to our standard shipping cost to your location).

We highly advise you to check and verify the contents and condition of the items ordered once they arrive at your location.

There are no exchanges or refunds on opened products.

Due to our supplier agreement, we cannot accept returns on the following products simply due to the sensitive and volatile nature of their performance:  tanks, clearomizers, coils, atomizers, juices or any products not performing due to leaking, subjective taste or incompatibility issues.  Please conduct due diligence research regarding compatibility before placing an order.  The majority of problems are usually the result of user error.  Please read the manuals that come with your products.  There are no refunds, exchanges, or warranties on any of our hardware beyond “dead on arrival”.

We are not responsible for any loss, liability, damage (direct or indirect), personal injury, or expense of any nature that may occur to you or third party recipients due to the use of our items. Furthermore we are not liable for any of the previously mentioned scenarios that may occur due to our omission, delay, accidental, or inaccuracies of information stated on this website. We encourage every customer to research an item before purchasing it.

If you have not yet taken possession of the shipped items and we choose to accept a return of the sealed, unopened package that is still in transit, please take note of the following:

1. The outer package itself (VapeVine Black Poly) must not be opened nor tampered with and its original seals still intact.
2. The package must be sent back to us within 48 hours of your delivery, as recorded by Canada Post.
3. The package must be sent to us by either EXPRESS POST or PRIORITY ONLY, with both tracking numbers and sufficient insurance to cover the full cost of the order.  (TAKE NOTE: The price will often be higher than what you paid).
4. The return shipment tracking number must be emailed to us at [email protected], within 12 hours of the item being accepted at the Post Office or Courier of your choice.
5. The full cost of the return shipment will be covered by you, and not reimbursed.
6. After an inspection of the returned package by us, and provided there is no evidence of tampering, we will process your refund within 48 hours of taking back delivery of the items.

If any one of these conditions is not met, we reserve the right to refuse the refund.

If you attempt to return a package not related to a DOA claim, or a package is returned to us due to a user-generated address error, additional shipping and re-stocking fees will apply.